Delete your account

This is how to delete an account of Reel Cove, the game by Consultoría EHERO S.L.U., with all its data.

From the game

1. Open Reel Cove and tap the Settings cog.
2. Scroll to the bottom and tap Delete my account and game.
3. Confirm with Yes, delete everything.

It is deleted from the server right away and can't be undone. The phone is left with a new account and a fresh game, in case you want to keep playing.

Without the game

If you no longer have the game installed or can't open it, write to info@consultoriaehero.com with the subject "Delete my Reel Cove account" and your player number (shown in Settings). If you don't have it, tell us what you remember: your level, which boat you had and when you last played. We delete it within 30 days and confirm it to you.

What is deleted

• Your installation's identifier and your player number.
• The backup of your game with all your progress: your level, coins and pearls, the fish, the upgrades, the boat and everything else.
• The codes created to take the account to another device.
• The days you have played, your country, the videos counted and the purchases recorded on the account.

What is kept

• Server backups are rotated: the deletion can take a few more days to disappear from all of them.
• Your "No videos" subscription belongs to your Apple or Google account: deleting the game account does not cancel it. You cancel it in your store settings, and while it is active it comes back with "Restore purchases" in the game. The same goes for the captain's licence and the welcome bundle. Purchased pearls are lost with the game and are not refunded.
• Nothing else: our server stores no advertising data.

More details in the privacy policy. Another question? Support.