Support

Got a question, or is something not working in Reel Cove? Write to us and we'll get back to you as soon as we can. Tell us your player number (it's in Settings), which phone you use and what you were doing. We will never ask for passwords or payment details.

Frequently asked questions

How do I take my game to another phone?

You don't need to sign up. On the phone you already play on, open Settings and tap Create code. On the other one, open Settings, tap I have a code and type it in. The code works once and expires after ten minutes. From then on both phones use the same account and the new one downloads the saved game.

The phone where you type the code drops whatever game it had: this can't be undone.

Where is my game saved?

On your phone, always. On top of that, when you're online the game uploads a backup to our server. Settings shows when the last one was saved.

Can I play offline?

Yes. The whole game runs on your phone; you only need a connection to save the backup, to take your account to another device and for purchases.

I changed phones and don't have the old one

Your game isn't tied to your Apple or Google account, so it won't come back by itself on a new phone. Write to us with your player number or, if you don't have it, with whatever you remember (your level, which boat you had, which places you could reach, when you last played) and we'll look into it.

The game says there's a newer game on the server

That happens when the same account has been played on another phone since. Choose which one to keep: the server's or this phone's. The other one is lost.

How do I delete my account and my data?

In the game, Settings › Delete my account and game. The steps, what is deleted and what is kept are in Delete your account.

Privacy policy: reelcove.cehero.com/privacy